Lendable Ltd

Financial Ombudsman decision DRN-5692115 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I don’t feel that Mrs J should be effectively disadvantaged if Lendable did provide payment deferrals over the longer term that should reasonably only have been provided over the shorter termTreatment in financial difficulty

Lendable did acknowledge that they hadn’t responded to Mrs J’s complaint in a timely manner, and they apologised to Mrs J for thisComplaint handling

Rules cited

Equality Act 2010, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5692115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.