Lloyds Bank PLC

Financial Ombudsman decision DRN-5691823 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,350redress stated in the decision

Fri Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs H complains that Lloyds Bank PLC (“Lloyds”) gave her a credit card and then increased her credit limit when she couldn’t afford it.Irresponsible lending

Lloyds should also remove all adverse information recorded about this account from Mrs H’s credit file.Credit file reporting

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5691823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.