Cumberland Building Society

Financial Ombudsman decision DRN-5689953 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

funds could take a number of days to return to the original accountPayment delayed or failed

I also note Mr and Mrs P’s concerns about how Cumberland recorded their complaint. These points amount to concerns about complaint handlingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5689953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.