Zopa Bank Limited
Financial Ombudsman decision DRN-5688982 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr D complains that Zopa Bank Limited trading as Zopa lent irresponsibly when it approved his credit card application.Irresponsible lending
Mr D also complains that Zopa failed to identify his vulnerabilities and treated him unfairly.Support for vulnerable customers
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5688982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.