Barclays Bank UK PLC

Financial Ombudsman decision DRN-5687275 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs H complains about the service she received from Barclays Bank UK Plc (“Barclays”) when she tried to transfer money from her account.Payment delayed or failed

It also apologised for customer service failings when Mr H complained (Mr H says it took a long time to get a response to his complaint).Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5687275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.