Santander UK Plc
Financial Ombudsman decision DRN-5686331 Upheld
Upheldoutcome, as published by the Ombudsman
£273redress stated in the decision
Wed Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs L’s complaint is about the actions of Santander UK Plc when they were the victim of a fraud. They want the money they lost refunded.APP scam refund refused
Mr and Mrs L raised a complaint with Santander. Santander issued a final response letter dated 25 June 2024.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5686331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.