NewDay Ltd

Financial Ombudsman decision DRN-5680641 Not upheld

Not upheldoutcome, as published by the Ombudsman

£55redress stated in the decision

Thu Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss R complains that NewDay Ltd trading as Aqua (NewDay) unfairly reported missed credit card payments to the Credit Reference Agencies (‘CRAs’) and this affected her ability to get a loan.Credit file reporting

Miss R’s expressed her disappointment at NewDay’s handling of her account and their communication with her, given she’s known to NewDay as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5680641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.