HSBC UK Bank Plc
Financial Ombudsman decision DRN-5680369 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
U, a limited company, complains that HSBC UK Bank Plc have declined to refund them for funds lost to a scam.APP scam refund refused
HSBC didn’t contact the receiving bank in the US within a reasonable time.Service failure
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5680369.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.