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J.D. WILLIAMS & COMPANY LIMITED

Financial Ombudsman decision DRN-5673945 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Around this time Ms A also complained that she shouldn’t have been given her catalogue shopping account in the first place, as it was unaffordable and therefore Simply Be had irresponsibly lent to her.Irresponsible lending

Ms A says that J D Williams & Company Limited (trading as “Simply Be”) unfairly sent her letters that failed to notify her of the correct time limit to reject interest rate changes it was applying to her account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5673945.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.