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American Express Services Europe Limited

Financial Ombudsman decision DRN-5671489 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

removing all credit file reporting from the point the account was opened onwardsCredit file reporting

AmEx investigated Mr G's complaint, but didn’t act on his request to exercise his right to withdrawComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5671489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.