Santander UK Plc
Financial Ombudsman decision DRN-5670103 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr A complains that Santander UK Plc wouldn’t apply a reduced interest rate to his mortgage.Interest and rates
Santander has not handled this situation at all well.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5670103.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.