Intrum UK Limited
Financial Ombudsman decision DRN-5668175 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Ms S complains that Intrum Mortgages UK Finance limited trading as Intrum Mortgages has not treated her fairly once a six-month payment holiday came to an end.Treatment in financial difficulty
Ms S said she had cancer and a six-month payment holiday was agreed while she received treatment.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5668175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.