Metro Bank PLC

Financial Ombudsman decision DRN-5665313 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that Metro Bank PLC trading as RateSetter was irresponsible in its lending to him.Irresponsible lending

Mr T said that adequate checks weren’t carried out before the loan was provided and appropriate consideration wasn’t given to his vulnerability.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5665313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.