Zempler Bank Limited

Financial Ombudsman decision DRN-5661385 Upheld

Upheldoutcome, as published by the Ombudsman

£28,000redress stated in the decision

Fri Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

A company which I’ll refer to as ‘C’ complains that Zempler Bank Limited won’t refund the money it lost as the result of an investment scam.APP scam refund refused

in error he had been told to raise a transaction dispute about the payment, rather than this being raised as a fraudulent transaction.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5661385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.