Guavapay Limited
Financial Ombudsman decision DRN-5660907 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr G is unhappy that Guavapay Limited trading as MyGuava won’t refund payments he made because of a task-based scam.APP scam refund refused
I do agree with the award made by the investigator and consider £100 for the distress and inconvenience MyGuava caused him, when it handled his complaint, to be fair and reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5660907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.