TSB Bank plc

Financial Ombudsman decision DRN-5660686 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss F raised a complaint about the treatment received and how difficult TSB had made it to try and recover the lost funds.Complaint handling

Miss F was upset at how TSB had failed to grasp the issue and they’d failed to provide assistance in dealing with the transactions she’d disputed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5660686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.