HSBC UK Bank Plc
Financial Ombudsman decision DRN-5660401 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,759redress stated in the decision
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr S complains that Marks and Spencer Financial Services Plc trading as M&S Bank registered a default on his account and passed it to a debt collection agency.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5660401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.