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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5660183 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

processing her request to write off her credit card debt on medical groundsTreatment in financial difficulty

Miss A provided evidence to Tesco that she was being treated for a rare, serious and often fatal condition. In this context I accept it was extremely distressing for Miss A to be contacted in hospital by M.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5660183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.