Mortgage Next Network Limited

Financial Ombudsman decision DRN-5659873 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs L complain that an appointed representative of Mortgage Next Network Limited (“MNN”) mis-sold their mortgage.Product mis-sold

Mr and Mrs L also complained that MNN didn’t record their concerns as a complaint as early as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5659873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.