Nationwide Building Society

Financial Ombudsman decision DRN-5659748 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mrs B complains that Nationwide Building Society didn’t do enough to prevent her from falling victim to a scam.APP scam refund refused

I don’t think Nationwide’s decision to lend can be considered fair and reasonable.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5659748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.