Barclays Bank UK PLC

Financial Ombudsman decision DRN-5657717 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs H is unhappy that Barclays Bank UK PLC, trading as Tesco Bank, reversed a balance transfer when she’d instructed them not to.Interest and rates

Mrs H wasn’t happy that Tesco reversed the return balance transfer, because this resulted in a £3,016 payment into her X account which cleared a balance with X that was on a 0% interest offer for 18 months.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5657717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.