Barclays Bank UK PLC

Financial Ombudsman decision DRN-5655725 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Barclays Bank UK PLC refused to refund him for transactions he said he didn’t make.APP scam refund refused

I’ve considered Mr D’s claim that Barclays mishandled the complaint process.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5655725.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.