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Admiral Financial Services Limited

Financial Ombudsman decision DRN-5655672 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Service failure

In the Ombudsman’s words

The interest rate on their application was increased from 10.8% to 12%.Interest and rates

X’s interest rates on other credit facilities were affected as a result of the credit searches completed by Admiral.Credit file reporting

X was told that the vehicle was ready to collect, however after travelling to collect the vehicle, they were told their application had been declined which left them stranded.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5655672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.