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American Express Services Europe Limited
Financial Ombudsman decision DRN-5653407 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
gave her incorrect advice about the timescale within which she needed to meet a spend threshold in order to qualify for a promotional offerProduct mis-sold
AESEL acknowledged that it had provided differing timeframes which had caused confusionService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5653407.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.