CAF BANK LIMITED
Financial Ombudsman decision DRN-5652813 Upheld
Upheldoutcome, as published by the Ombudsman
£3,497redress stated in the decision
Tue Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr B believes CA Auto Finance UK Ltd (‘CAF’) acted irresponsibly by agreeing a personal contract purchase Agreement he’d applied for.Irresponsible lending
CAF failed to properly support Mr B, given his mental health condition, for which they had medical evidence.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5652813.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.