Santander UK Plc
Financial Ombudsman decision DRN-5649027 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss H complains Santander UK Plc (‘Santander’) won’t reimburse over £13,000 that was lost when she fell victim to a cryptocurrency investment scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5649027.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.