MONZO BANK LIMITED
Financial Ombudsman decision DRN-5648455 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Monzo Bank Ltd unfairly recorded a default against him.Credit file reporting
Monzo made this overly difficult for Mr Y, and should’ve provided payment details earlierService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648455.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.