Lloyds Bank PLC

Financial Ombudsman decision DRN-5648166 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

didn’t notify it that its Bounce Back Loan (“BBL”) was in arrears until it was too late to avoid the loan being defaulted.Treatment in financial difficulty

Lloyds responded to Mr F but didn’t feel that they’d done anything wrong and explained that when payments had been missed, they had sent letters to the address they held on file for T and hadn’t received any return mail.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.