Zempler Bank Limited

Financial Ombudsman decision DRN-5646353 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,600redress stated in the decision

Wed Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

R complains that Zempler Bank Limited trading as Cashplus (Cashplus) is refusing to refund it the amount it says was lost as the result of a scam.APP scam refund refused

I can see that Cashplus provided incorrect guidance to R when R asked it to refund the disputed payment.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5646353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.