Santander UK Plc
Financial Ombudsman decision DRN-5644468 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr E didn’t agree and explained a family member had received a larger amount of compensation for their complaint about a similar matter, as such he felt his compensation should be increased. He also considered that Santander was in breach of the Equality Act 2010, specifically referring to his age and his disabilities.Complaint handling
Santander’s website explained this needed to be done in branch, but because he needed the account, and associated overdraft quickly, he called Santander for help. Over the next few days, Mr E was given varying information by Santander about the best next steps.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5644468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.