HSBC UK Bank Plc
Financial Ombudsman decision DRN-5643945 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr A complains that HSBC UK Plc lent to him when he could not afford it.Irresponsible lending
And Mr A complains as to how they treated him when he was issued with a default.Treatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5643945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.