FirstRand Bank Limited

Financial Ombudsman decision DRN-5641679 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms J complains that FirstRand Bank Limited trading as Motonovo Finance (‘Motonovo’) entered into a Hire Purchase agreement with her when it was unaffordable.Irresponsible lending

removing any and all adverse information it may have recorded on Ms J’s credit file as a result of this agreement.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5641679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.