HSBC UK Bank Plc
Financial Ombudsman decision DRN-5640250 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr R complains that HSBC UK Bank Plc trading as First Direct (HSBC) acted irresponsibly in agreeing to lend to him.Irresponsible lending
In October 2024 Mr R spoke to HSBC as he was struggling to meet his repayments.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5640250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.