TSB Bank plc

Financial Ombudsman decision DRN-5639975 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Tue Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that TSB Bank plc (“TSB”) is treating him unfairly by continuing to send letters chasing a debt that’s been resolved.Complaint handling

Following a period of mental health issues, a death in the family and struggling financially, Mr S entered into a trust deed to repay his creditors.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5639975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.