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TSB Bank plc
Financial Ombudsman decision DRN-5637418 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
failed to make reasonable adjustments for him in respect of his disabilitiesSupport for vulnerable customers
wrong information being given to Mr M about setting up the new payee on an outbound callService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5637418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.