Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5637315 Not upheld

Not upheldoutcome, as published by the Ombudsman

£320redress stated in the decision

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance are holding him responsible for a £20,000 loan he says was taken out as part of a scam.APP scam refund refused

Novuna did admit though it had given him the wrong information on two occasions about whether he’d need to make repayments towards the loan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5637315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.