HSBC UK Bank Plc
Financial Ombudsman decision DRN-5637020 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr A didn’t think it was fair that his account had defaulted. He said he didn’t get any of the correspondence First Direct said it sent to him, because he had been abroad at the time it was sent.Treatment in financial difficulty
Mr A has raised concerns about the impact a default might have on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5637020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.