First Holiday Finance Limited

Financial Ombudsman decision DRN-5636209 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

the credit relationship between Mr and Mrs M in relation to Loan 2 had been rendered unfair to themIrresponsible lending

The Lender should remove any adverse information recorded on Mr and Mrs M’s credit files in connection with Loan 2.Credit file reporting

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5636209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.