EE Limited

Financial Ombudsman decision DRN-5635877 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr B complained that EE Limited didn’t approve a credit agreement for the purchase of a mobile phone device.Product mis-sold

I’ve thought about if it acted in line with the Consumer Duty.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5635877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.