MONZO BANK LIMITED
Financial Ombudsman decision DRN-5634486 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Tue Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss C complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft facility she says she couldn’t afford.Irresponsible lending
I would add that, if it has not done so already, I would expect Monzo to apply appropriate forbearance so as to accommodate Miss C in agreeing a fair and sustainable repayment plan.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5634486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.