Metro Bank PLC

Financial Ombudsman decision DRN-5631741 Upheld

Upheldoutcome, as published by the Ombudsman

£842redress stated in the decision

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Metro Bank has accepted responsibility for the incorrect NI number for Mr S being recorded on its systems, and this led to Mr S’s ISA transfer requests being unsuccessful.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5631741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.