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American Express Services Europe Limited
Financial Ombudsman decision DRN-5631155 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I understand that it would’ve been frustrating for Mr S when the live chat was disconnected. AESEL has acknowledged this service failing and has offered £25 compensation which I think is fair and reasonable.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5631155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.