TSB Bank plc

Financial Ombudsman decision DRN-5630373 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

due to a neighbour dispute, she had gone to stay with her mother and hadn’t received her post. This was in part because she was fearful for her safety and that of her newborn child.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5630373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.