Telefonica UK Limited

Financial Ombudsman decision DRN-5628901 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss H has complained about how Telefonica UK Limited trading as O2 dealt with her in relation to a fixed sum loan agreement she’d taken out to buy a device.Product mis-sold

I think that was fair. ... Overall, I think the compensation offer is fair for any perceived failings in the customer service dealing with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5628901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.