Newcastle Building Society

Financial Ombudsman decision DRN-5628686 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs and Mr H complain that since that time, NBS has increased its own standard variable rate (SVR) - the underlying rate on which their discounted rate is based - each time BoEBR has gone up, but has not decreased its SVR when BoEBR has fallen.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5628686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.