Barclays Bank UK PLC

Financial Ombudsman decision DRN-5627360 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

the fourth was referred to an internal team within Barclays for further contact with the customer... By the time it was released, it did not credit his solicitor’s account same day, deferring to the next working day which was a Monday, which delayed the property purchase.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5627360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.