Experian Limited
Financial Ombudsman decision DRN-5625414 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss W complains Experian Limited incorrectly updated her address on her credit file.Credit file reporting
I do think Experian has caused confusion and should have explained its role and how it could help, more clearly throughout this process.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5625414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.