Inclusive Finance Limited

Financial Ombudsman decision DRN-5623503 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr R complains that Inclusive Finance Limited trading as Creditspring has said that his loan account is in arrears, when he doesn’t think it was.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5623503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.