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Telefonica UK Limited
Financial Ombudsman decision DRN-5622683 Upheld
Upheldoutcome, as published by the Ombudsman
£145redress stated in the decision
Tue Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the way Telefonica UK Limited trading as O2 (O2) responded to a claim he made when he didn’t receive the goods he bought through a fixed sum loan agreement with it.Service failure
Rules cited
Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5622683.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.