HSBC UK Bank Plc
Financial Ombudsman decision DRN-5620625 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
HSBC’s agent suggested it could accept 50% of the balanceTreatment in financial difficulty
Mr E says he was in a vulnerable state and in financial difficulties because of what happened to himSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5620625.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.